Terms of Use

General terms and conditions relating to the use of the website

Please read the following section carefully as it contains the terms governing your use of the Volkswagen Commercial Vehicle Insurance website pages at annual.insurewithvwcv.co.uk (the "Site"). By using this Site you hereby agree to the terms of use in force at that time.

Volkswagen Commercial Vehicle Insurance is arranged by U K Insurance Business Solutions Limited. The Site is owned and maintained by U K Insurance Business Solutions Limited.

If you wish to contact us regarding any matter set out in these terms of use you may do so by contacting us by phone or by writing to us.

Companies operating on the Site

U K Insurance Business Solutions Limited (UKIBS) who operates the site is authorised and regulated by the Financial Conduct Authority. Registered Office: Churchill Court, Westmoreland Road, Bromley, BR1 1DP, Registration number 05196274. U K Insurance Business Solutions Limited's FCA registration number is 313783.

U K Insurance Limited trading as NIG (UKI) provides and underwrites the insurance products advertised on the Site. UKI is a member of the Creditor Insurance Anti-Fraud Register and exchanges all claims information with other participating insurers. UKIBS' policies are underwritten by U K Insurance Limited, The Wharf, Neville Street, Leeds, LS1 4AZ. Company No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority.

The Financial Conduct Authority website, which includes a register of all regulated firms can be visited at www.fca.org.uk, or the Financial Conduct Authority can be contacted on 0800 111 6768. U K Insurance Limited's FCA company registration number is 202810.

The Prudential Regulation Authority website can be visited at www.bankofengland.co.uk/pra, or the Prudential Regulation Authority can be contacted on 020 7601 4878.

Availability of the Site

Whilst we have taken care in the preparation of the Site, certain technical matters may be beyond our control and we cannot guarantee that you will have uninterrupted or error free access to all of the Site at all times, that defects will be remedied, or that the Site, or the server that makes the Site available, are virus or bug free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services.

Use of personal information

Through your use of the Site you agree that personal information that is provided will be dealt with in accordance with our Privacy Policy.

Trade Marks

Images, logos, names and trade marks on the Site are proprietary marks of UKIBS and/or any applicable relevant third party. Unless otherwise agreed in writing nothing on the Site shall be deemed to confer on any person any licence or right to use any such image, logo, name or trade mark and any such use may constitute an infringement of the rights of the holder.

Ownership of all materials on the Site

UKIBS is the owner or the licensee of all copyright, design, graphical and text arrangements, database rights and other intellectual property rights that exist in the content of the Site unless otherwise stated. The Site is intended for non-commercial personal use only. You may not commercially exploit, publish, distribute, extract, re-utilise or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) or use it in any other way other than in accordance with the limited use licence set out in our copyright notice.

Interference or entry to the Site with intent to corrupt, damage or deny service from the Site or for other commercial benefit shall be taken seriously and we shall take such action as is necessary to protect the Site from any such activities to protect our intellectual property rights. You acknowledge that damages may not be an adequate remedy for any infringement of such rights by you and that we are entitled to the remedies of injunction, specific performance, orders to deliver up infringing copies and any other statutory or equitable relief for any threatened or actual infringement and that no proof of special damages is necessary for reliance on such remedies. By using this Site you agree to comply with the terms of our copyright notice.

Reliance on Information Posted

Commentary and other materials posted on this Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to this Site, or by anyone who may be informed of any of its contents.

Product terms and conditions

The content of the Site does not constitute an offer by us to sell products and services.

The information and descriptions on the Site do not necessarily represent complete descriptions of all terms, conditions and exclusions and the precise cover provided (as applicable) shall be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.

If you apply for Volkswagen Commercial Vehicle Insurance on the Site, these terms of use should be read in conjunction with any other terms and conditions relating to that product and, in the event of any contradiction between these terms of use and the specific product terms and conditions, the latter shall prevail.

The information you provide to us will be used by UKI and UKIBS to generate a quote, which shall constitute an offer. When you click to purchase a policy, you shall be deemed to accept the policy and a binding contract shall arise and you will receive confirmation of your purchase. This is subject to your rights under the 14 day cancellation period. For Commercial Vehicle Insurance, you are entitled to cancel your policy within 14 days of receipt of your policy documents and the premium you have paid will be refunded in full provided you have not made a claim under the policy and provided you have returned your certificate or policy documents (as applicable) to us.

You must ensure that the details you give to UKI and UKIBS while using this Site are correct and that there are sufficient funds to cover the cost of the product or service. In the case of requesting an automatic renewal the credit or debit card you are using must be your own and not be in the name of somebody else. We will write to you 21 days before your policy expires with full details of your next year's premium and policy conditions. We will automatically renew your policy using the payment details given when you purchased the policy. If you do not want to renew this policy, all you need to do is call us prior to renewal to let us know.

We will do our best to correct errors and omissions as soon as we can. Nevertheless, on occasion there may be obvious mistakes in the price or type of product shown. In the event that such error in price, product or service is shown then UKI and UKIBS reserve the right to cancel that contract, but this of course will be without any liability to you and a refund will be offered.

External links

We may provide links to other websites that are not under our control. These links are provided for your convenience. When you activate these links, you will leave the Site. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.


The following provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms of use attempt to exclude liability that is not permissible under applicable law, including without limitation, death or personal injury, or for fraudulent misrepresentation.

Nothing in these terms of use shall exclude, limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules that we are bound to comply with.

While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

We accept no liability in contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

  • Economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • Loss of goodwill or reputation;
  • Special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms of use.

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Site.

Amendment to these terms of use

We reserve the right to amend the Site and these terms of use without notice from time to time. Any such amendment shall be effective once the revisions have been posted on this Site. As these terms of use may be updated from time to time, we suggest that you check them whenever you visit the Site. The last update was made in September 2018.

If any of these provisions shall be unlawful, void or unenforceable for any reason the particular provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

Monitoring of telephone calls and emails

Telephone calls and email correspondence with us as a result of your access to the Site may be recorded for training purposes and to assist in the prevention of fraud. By using such communication methods you are consenting to such activities taking place.


If you breach these terms of use and we do not take immediate action against you we are still entitled to enforce our rights and remedies in respect of any such breach or any subsequent breach.

Jurisdiction and law

These terms of use shall be governed by and construed in accordance with English law. Any dispute or claim arising from, or related to these terms shall be subject to the exclusive jurisdiction of the courts of English courts.

Copyright notice

© U K Insurance Business Solutions Limited. All rights reserved. Reproduction prohibited other than in accordance with the attached full copyright notice and limited reproduction permissions.


All copyright in the material contained on this website (the "Site") except material provided by third parties, belongs to U K Insurance Business Solutions Limited or its licensors (the “Site Material”). All rights reserved. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:

Licence to copy for personal use: You may for your personal use save to your individual storage medium copies of the Site Material as necessary and incidental to your acts of viewing it, and you may print for your personal use so much of the Site Material as is reasonable for private purposes provided that all proprietary notices are retained.

Licence to recopy for limited purposes: You may recopy the Site Material to individual third parties for their personal information only if: (a) you acknowledge the relevant Volkswagen Commercial Vehicle Insurance web page as the source of the material and you must include such acknowledgement in the copy of the Site Material; and (b) you inform the third party that these conditions apply to him or her and that he/she must comply with them. This licence to recopy does not permit incorporation of the Site Material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the Site may be distributed or copied for any commercial purpose.

No part of this Site may be reproduced on or transmitted to or stored in any other website or other form of electronic retrieval system.

U K Insurance Business Solutions Limited reserves the right to withdraw or modify the licences set out above at any time.

IMPORTANT: the licences set out above DO NOT APPLY to material provided by third parties. For permitted use of third party content you must apply to the relevant content owner. Whilst U K Insurance Business Solutions Limited is willing to allow appropriate links to this Site, it reserves the right, at its absolute discretion, to prohibit any link from another website or equivalent entity to materials or information on this Site. In any event, and without prejudice to that, any link to material or information on this site must be neither misleading or deceptive and must fairly indicate Volkswagen Commercial Vehicle Insurance as the destination of the link.


We aim to provide you with a first class online service. However, there may be times when you feel that we have not done so. If this is the case, we would rather be told about it so that we can do our best to solve the problem. If you have a complaint then please contact us and we will make sure that your complaint is considered immediately.

If there is a disagreement between us which we cannot resolve to your satisfaction you can refer the complaint to the Financial Ombudsman Service (FOS) who, once contacted, will liaise with us on your behalf. The FOS will then inform you directly of its decision. Referral to the FOS will not prejudice your right to take subsequent legal proceedings. Their address is:

The Financial Ombudsman
Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123

European online dispute resolution platform

The European Commission has launched the European Online Dispute Resolution platform (ODR platform). The ODR platform is a website which helps customers who've bought something online in the EU if a dispute arises.

The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service. The ODR can also offer translation services if your complaint is with a company in a different country.

Access the ODR platform.

You can still contact us directly.

Site access and password usage

This Site is directed at UK, Channel Islands and Isle of Man residents only and applications for products from residents of other jurisdictions will, unless otherwise stated, not be accepted.

To obtain access to certain online services you will be registered with this Site when you obtain a quote. You are responsible for maintaining the confidentiality of your details and your password and for restricting access to your computer to prevent unauthorised access to your account. You accept responsibility for activities that occur under your account and you should take all steps to ensure your password is kept confidential. You agree to inform us immediately if you have reason to believe your password is being used in an unauthorised manner.

You must not use the Site in any way that causes or is likely to cause access to be interrupted, or impaired in any way and you acknowledge and agree that you are responsible for electronic communications sent from your computer.

© 1999-2020 U K Insurance Limited

Volkswagen Commercial Vehicle Insurance is arranged by U K Insurance Business Solutions Limited and is underwritten by U K Insurance Limited. U K Insurance Business Solutions Limited is authorised and regulated by the Financial Conduct Authority and U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. U K Insurance Business Solutions Limited. Registered office: Churchill Court, Westmoreland Road, Bromley, Kent, BR1 1DP. Registered in England and Wales No 05196274. Calls may be recorded.

Volkswagen Commercial Vehicle Financial Services is a trading name of Volkswagen Financial Services (UK) Limited (“VWFS UK”), registered in England and Wales No.2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR). Volkswagen Insurance Service (Great Britain) Ltd is an appointed representative of VWFS UK and has made arrangements for this insurance to be available from U K Insurance Limited for Volkswagen Commercial Vehicles customers. VWFS UK and UK Insurance Limited are not part of the same corporate group.

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